Return and Exchange Policy

We have a 14-days return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dkride@yahoo.com or TEXT DINH LE: 513-680-2860. Please note that returns will need to be sent to the following address: 421 Loren Lane, Fairfield, OH, 45011.

You can always contact us for any return question at dkride@yahoo.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

We only replace items if they are defective or damaged due to manufacturing defects. Normal wear and tear are not and will not warrant an exchange. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable Items 

Unfortunately, we don’t accept return on items that on sales. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at dkride@yahoo.com.